Return Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, delivery unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A restocking fee of 25% of the item value will be applied to your refund if you order the wrong size or you send it back without reason or ask for a refund or a return of a non defective Item .
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate like Swimwear,Headbands, hair accessories, intimate clothing and earrings or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products, eBooks etc.
Some health and personal care items Swimwear, Hair accessories Underwear and earrings.
Original shipping costs
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. As in this case we are unable to refund you!
VERY IMPORTANT : Do NOT return the order to the return address on the package you received as we will never receive it and are unable to refund you
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error and or not ordered the good size.
Any item that is returned more than 14 days after delivery.
Our Store is registered in Canada and therefor Canadian Law is applying to all customer no matter the country they live in..More info about Canadian Consumer related regulations can be read here:
https://ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02478.html
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.A transaction fee of 3% is deducted from your refund , as Paypal and other Payment processors do not pay us back their initial fees charged to us.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@bohocreations.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.or exchanged. .
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bohocreations.com and send your item to: 1965 rue Perron Jonquière Quebec CA G7X6A4.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping (return address)
To return your product, you should mail your product to: .
Boho Creations (Joma enr.)
1965 rue Perron
Jonquière (Quebec)
G7X 6A4
Canada
Items should be returned via tracked shipping with the tracking number and order number emailed to return@bohocreations.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a traceable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.